In the event that you are unable to keep either a face-to-face appointment or a Telehealth/virtual appointment, you must notify me at least 48 business hours in advance. If such advanced notice is not received, you will be financially responsible for the session you missed. Please note that insurance companies do not reimburse for missed sessions and missed sessions will be charged at my private pay rate.
Your appointments are very important to me. I hold your appointments just for you. With proper notice, I will be able to adjust my schedule accordingly and I may be able to accommodate clients on my waiting list. I do, of course, understand that unavoidable issues come up and will do my best to work with you in case of an emergency as I would like the same compassion in return. However, if you don’t call and don’t show, that is listed as a no show appointment and there are no exceptions to no shows. Always notify me if you cannot make an appointment.
For illness, if either one of us is sick and still able to have the appointment time, we will move from face to face sessions to telehealth for that day at the same scheduled time for safety reasons. If either one of us is sick and cannot make the scheduled appointment, a good gesture of leniency will be made to reschedule without fees involved as long as it does not become a consistent problem
Frequent Cancellation Policy
If you have a standing appointment time and cancellations, even outside of the 48 business hours, become a frequent occurrence (as per a discussion with your therapist), you will either be charged a $75 administrative/convenience fee each time or you may run the risk of losing your standing appointment time. If you have questions about this policy, please discuss with your therapist.
I will always try my best to accommodate you. Things happen as a part of life and I completely understand. However, your tardiness can impact the session time, proper time allotted for effective treatment, slowed progress, diminished results in meeting your goals, and time wasted. Generally, clients are allowed a 10-15 minute grace period to continue with the appointment. However, after that grace period, the session is considered missed and you will be charged for the appointment.
ALWAYS call/email if you may be late and I will do my best to accommodate. It is important to note, if you are using insurance, insurance companies have a required amount of time to bill, meaning, I can only bill for the amount of time spent in session. I cannot bill for the amount of time reserved for you. This means if I have to bill a reduce time, you will be billed privately the pro-rated amount of the session time missed.I also regret that late arrivals within the grace period will not receive an extension of the session time.
Note: If you have any questions or concerns about this policy, I will be happy to discuss in session with you.